we are working tirelessly to expand our services and reach. Stay tuned for updates on new shipping destinations as we strive to meet the global demand for our products.

We currently accept payments through PayPal, Credit Cards, and Klarna installments.

Please note that the prices and currencies displayed during checkout are final and inclusive of all charges. nubia does not impose any additional transaction fees.
However, if you are using an international credit or debit card, the price shown on your card statement may differ due to fluctuating exchange rates.
Additionally, your bank or card issuer may apply foreign conversion charges and fees, which could impact the total cost of your purchase. For more information about any fees associated with your payment, we recommend contacting your bank or card issuer directly.

Normally, you will get estimated dispatch info on the purchase page. Shipping times depend on the shipping method available in your region.


Once your order has been dispatched, the shipping time is 3-7 business days.

To track your order, visit the "My orders" page. Select the order you want to track and click on "View Order."

The official warranty policy is for the NeoHue lightss bought from our official website is 12 months.

Yes, tax is included in the price.

Please contact support@neohue.com for direct support.